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The defense date of the thesis is 2017-01-24
The current date is 2019-04-23
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URN etd-0121117-164758 Statistics This thesis had been viewed 355 times. Download 0 times. Author CHIEN-HUAN CHEN Author's Email Address No Public. Department Information Management Year 2016 Semester 1 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 41 Title Applying the Lean Six Sigma for Banking Operation Process Improvement – A Case Study of B Bank Keyword Process Improvement Lean Production Six Sigma Lean Six Sigma Lean Six Sigma Six Sigma Lean Production Process Improvement Abstract Taiwan after WTO accession, as the financial markets remain open, the pressure from foreign banks and financial transactions in Taiwan frequently, interbank increased competition pressure, coupled with international financial situation of environmental variability, uncertainty, single financial services have been unable to meet the diverse needs of customers, with industry multiple changes need more has elastic, and more has efficiency reaction financial message, and to customer for Center of financial service, so using advanced of information technology promoted business reform and strengthened management of level, has become domestic banking development of trend. Existing bank core system has old and the maintenance of complexity and cost expensive, makes Bank core system modern on many financial institutions, has is urgent of issues.
The purpose of this study is to understand the strategy of introducing and the performance of implementing Lean Six Sigma program in Bank. In order to improve processes and help clarify the core banking system of modern business requirements to assist IT units assessment solution and tries to bring up solutions to the bank that want to promote Lean Six Sigma.
Advisor Committee Huei-Huang Chen - advisor
Shih-Chih Chen - co-chair
Shu-Chiung Lin - co-chair
Files Date of Defense 2017-01-11 Date of Submission 2017-01-24