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URN etd-0205116-105255 Statistics This thesis had been viewed 784 times. Download 3 times. Author Yi-yao Su Author's Email Address No Public. Department Management Business Administration Year 2015 Semester 1 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 71 Title THE RELATIONSHIP AMONG JOB STRESS, JOB
PERFORMANCE AND JOB SATISFACTIONTHE
MODERATING EFFECT OF EMOTIONAL
Keyword Job Stress Emotional Management Job Performance Job Satisfaction Job Satisfaction Job Performance Emotional Management Job Stress Abstract Under stagnating economy, many small businesses in Taiwan have created pressuring working environment to their employees in order to achieve various sales goals. Recently the country is overwhelmed by the news of workers suffering job stress; and such tragedies were mostly due to the lack of means for employees to adjust their emotion. Emotional management, therefore, has become an often-discussed topic in recent years.
Existing documents reveal that emotion is one important factors to alternate employees’ self-perception; and how employees direct their emotions can have great impact on not just individuals’ job performance, but overall service quality and team cooperation as well; and in some cases the overall efficiency as well as the reputation of the company will be damaged by improper handling of emotions.
Previous studies related to emotions often focused on only the relation between job pressure and job performance; few included emotional management as a moderator. In other words, previous studies have ignored the interactions among emotional management, job stress and job performance and the results bred from such interactions.
Hence, this study referred various studies and organizes their proposed theories to create a comprehensive, structural hypothesizes regarding relationship among job stress, job performance and job satisfaction while including emotion management as the most important interference. This study discussed whether job stress of employees can be best adjusted under emotional management; and with such management whether employees can expect improved job performance and job satisfaction.
This study focused on employees of small businesses in Taiwan and adopted a 14-day online survey with 247 valid responses. The study also adopted software SPSS 22.0 to apply statistics to test hypothesis regarding relationship among job stress, job performance and job satisfaction. In addition, the study included emotional management as interference variable and builds a predictive model based on regression analysis.
This study found that employees will see job stress influencing their job satisfaction; the greater the job stress means the poorer the job performance. However, if a good emotional management factors in to reduce job stress, improved working efficiency and job satisfaction can be expected. This study also discovered that emotional management indeed has influence on reducing job stress and improving job performance .This study at the end provides recommendation and practical advices for businesses’ references.
Advisor Committee Yung-kuei Liang - advisor
Chu-ching Wang - co-chair
Nan-hong Lin - co-chair
Files Date of Defense 2015-01-07 Date of Submission 2016-02-17