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Title page for etd-0209117-113929


URN etd-0209117-113929 Statistics This thesis had been viewed 429 times. Download 0 times.
Author Ming-Tuan Chiang
Author's Email Address No Public.
Department Information Management
Year 2016 Semester 1
Degree Master Type of Document Master's Thesis
Language zh-TW.Big5 Chinese Page Count 55
Title A Study of Electronic Service Quality towards E-government
Keyword
  • E-government
  • Information System Quality
  • Expectation-confirmation Model
  • Expectation-confirmation Model
  • Information System Quality
  • E-government
  • Abstract In recent years, one of the specific indicators of convenience services is the E-government service quality. SaaS-Quality was used to measure the service quality of the e-government systems in this study, and we combined this construct with the Expectation Confirmation Theory (ECT). The usage intention of E-government is expected to understand whether the service quality of the E-government to achieve the convenience of the government indicators.
    This study adopted partial least square to measure the sample collection. This study found SaaS-Quality has the direct impact on confirmation, perceived usefulness and satisfaction. Besides, we conducted a mediation analysis to confirm the mediation effects through confirmation, perceived usefulness and satisfaction. Finally, we proposed some suggestions for improving the service quality of E-government according to our research finding.
    Advisor Committee
  • Huei-Huang Chen - advisor
  • Files indicate in-campus access at one year and off-campus not accessible
    Date of Defense 2017-01-11 Date of Submission 2017-02-13


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