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The defense date of the thesis is 2017-02-13
The current date is 2019-02-22
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URN etd-0209117-113929 Statistics This thesis had been viewed 411 times. Download 0 times. Author Ming-Tuan Chiang Author's Email Address No Public. Department Information Management Year 2016 Semester 1 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 55 Title A Study of Electronic Service Quality towards E-government Keyword E-government Information System Quality Expectation-confirmation Model Expectation-confirmation Model Information System Quality E-government Abstract In recent years, one of the specific indicators of convenience services is the E-government service quality. SaaS-Quality was used to measure the service quality of the e-government systems in this study, and we combined this construct with the Expectation Confirmation Theory (ECT). The usage intention of E-government is expected to understand whether the service quality of the E-government to achieve the convenience of the government indicators.
This study adopted partial least square to measure the sample collection. This study found SaaS-Quality has the direct impact on confirmation, perceived usefulness and satisfaction. Besides, we conducted a mediation analysis to confirm the mediation effects through confirmation, perceived usefulness and satisfaction. Finally, we proposed some suggestions for improving the service quality of E-government according to our research finding.
Advisor Committee Huei-Huang Chen - advisor
Files Date of Defense 2017-01-11 Date of Submission 2017-02-13