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The defense date of the thesis is 2015-02-13
The current date is 2019-02-22
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URN etd-0213115-104729 Statistics This thesis had been viewed 1032 times. Download 1 times. Author Yu Che Hsu Author's Email Address No Public. Department Information Management Year 2014 Semester 1 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 50 Title Assessing the Service Quality of Information Systems in Internal Users Keyword SERVQUAL service quality Information systems development Information systems development service quality SERVQUAL Abstract Managing information is a critical skill for success in today’s business environment. Information system and business processes are increasingly integrated. The old system cannot undertake the new market demand and a new mission critical information system need be developed. The system quality, information quality, and service quality perceived by internal users are keys to the new system development project.
In this study, we explore the users’ perceived quality of the new system through SERVQUAL. The results of the assessment will be used to assist in future development and maintenance jobs of information systems department in order to improve competitiveness.
Advisor Committee Huei-Huang Chen - advisor
none - co-chair
none - co-chair
Files Date of Defense 2015-01-14 Date of Submission 2015-02-13