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Title page for etd-0213115-104729


URN etd-0213115-104729 Statistics This thesis had been viewed 1062 times. Download 1 times.
Author Yu Che Hsu
Author's Email Address No Public.
Department Information Management
Year 2014 Semester 1
Degree Master Type of Document Master's Thesis
Language zh-TW.Big5 Chinese Page Count 50
Title Assessing the Service Quality of Information Systems in Internal Users
Keyword
  • SERVQUAL
  • service quality
  • Information systems development
  • Information systems development
  • service quality
  • SERVQUAL
  • Abstract Managing information is a critical skill for success in today’s business environment. Information system and business processes are increasingly integrated. The old system cannot undertake the new market demand and a new mission critical information system need be developed. The system quality, information quality, and service quality perceived by internal users are keys to the new system development project.
    In this study, we explore the users’ perceived quality of the new system through SERVQUAL. The results of the assessment will be used to assist in future development and maintenance jobs of information systems department in order to improve competitiveness.
    Advisor Committee
  • Huei-Huang Chen - advisor
  • none - co-chair
  • none - co-chair
  • Files indicate in-campus access at one year and off-campus not accessible
    Date of Defense 2015-01-14 Date of Submission 2015-02-13


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