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URN etd-0703106-123341 Statistics This thesis had been viewed 2739 times. Download 2300 times. Author Pei-shih Hsia Author's Email Address email@example.com Department Management Business Administration Year 2005 Semester 2 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 140 Title THE EFFECT OF SIX SIGMA IMPLEMENTATION PRACTICES ON BUSINESS PERFORMANCE Keyword 6 Sigma 6 Sigma Abstract ABSTRACT
Six Sigma has performed wonderful magic on several world-class corporations. Especially it helped GE turn over a new leaf, so it becomes GE’s most important
guideline of management, Because of its great ability in solving problems, improving efficiency and management policy, smoothing inner communication; and making everyone willing to share knowledge, Six Sigma is the answer to better competitive- ness. Through questionnaires and expert interviews, this research wants to figure out how local enterprises implement Six Sigma and what effects Six Sigma has exerted on business performance.
After performing a literature review and discussing with experts, this study comes up with 9 aspects, including 36 measures. These are used as independent variables when domestic enterprises try their hand at Six Sigma.Six indicators of performance are chosen as dependent variables. The result of regression analysis and expert interviews lead to the following findings:
1. The implementation of Six Sigma is positively related to the reduction of cost and the defective rate.
2. There’s no relationship between introducing Six Sigma and sales growth, profit gain, a shortened lead time.
3. Introducing Six Sigma into enterprises is positively related to higher customer satisfaction.
The results from this research can be used as a reference for companies desperate to adopt a Six Sigma program. It is hoped that corporations can successful by initiate the project of Six Sigma and effectively achieve the goal of increasing their competitive strengths.
Keyword: Six Sigma
Advisor Committee Kun-huang Yeh - advisor
Hsin-hsiung Lin - co-chair
Wen-gui Liang - co-chair
Files Date of Defense 2006-01-18 Date of Submission 2006-07-03