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URN etd-0706105-185842 Statistics This thesis had been viewed 3444 times. Download 3090 times. Author Mei-Shiue Yang Author's Email Address No Public. Department Management Business Administration Year 2004 Semester 2 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 111 Title THE IMPACT OF TQM AND CORE COMPETENCE ON COMPETITIVE ADVANTAGE AND BUSINESS PERFORMANCE Keyword TQM business performance competitive advantage core competences core competences competitive advantage business performance TQM Abstract The term “core competences” emerged on the management science and coined by the advocators, Prahalad and Hamel, in the article Core Competence of the Corporation. In order to achieve excellent business performance, core competences is important but may be only one of its requirements. It should be integrated with management functions and business functions. TQM is a holistic management philosophy that strives for continuous improvement in all functions of an organization, and it can be achieved only if the total quality concept is utilized from the acquisition of resources to customer service after the sale. Thus, this study will discuss the impact of TQM and firm’s core competences on competitive advantage and business performance.
Using factor analysis and structural equation modeling (SEM), this study empirically test the hypothesized relationships based on the data collected from manufacturing firms in Taiwan. The results indicate that both core competence and TQM impact competitive advantage significantly, and competitive advantage impacts business performance significantly; but neither core competence nor TQM impact business performance directly. Therefore, to increase business performance, manufacturer should create core competences and implement TQM.
Advisor Committee Kun-huang Yeh - advisor
Hao-erl Hsien-che Yang - co-chair
Wen-Hsien Tsai - co-chair
Files Date of Defense 2005-06-19 Date of Submission 2005-07-06