||Owing to the dramatically change environment of domestic financial institutions, the predicament for the financial people is unimaginable for the outsiders. Severe job stress is dysfunctional, in that it has been linked to decreased satisfaction, commitment and productivity, and increased absenteeism, burnout and turnover, all of which adversely affect net profits. This study, therefore, tries to build a model to test the job stress affecting the turnover factor among financial service people, and to gain insights into the primary cause of job stress among financial service people.
Six financial institutions staffs worked in Taipei area were invited to join the research. Totally 300 questionnaires were mailed and 256 respondents completed the questionnaires, representing a response rate of 85.33%.
In this study, the proposed model fits the data reasonably well. Except autonomy and fairness of reward, the remaining four hypothesized paths were found to be significant. The role stressors, role overload, role ambiguity, and role conflict, are the main factors to produce job stress to financial service people. Besides, the results of the present study elucidate the crucial role that job stress can play in the turnover intention of financial service people for it provides empirical evidence that experienced the job stress report significantly higher intentions to leave their job.