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The defense date of the thesis is 2012-07-16
The current date is 2019-05-22
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URN etd-0714112-121208 Statistics This thesis had been viewed 1376 times. Download 0 times. Author Hsin-Mao Hsu Author's Email Address No Public. Department Management Business Administration Year 2011 Semester 2 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 88 Title Influences of New Employee Development Practices on Dispatched Employees’ Turnover Intentions Keyword Turnover Intention New Employee Development Practices Dispatched Employee Job Insecurity Job Insecurity Dispatched Employee New Employee Development Practices Turnover Intention Abstract In order to enhance the competitiveness of enterprises and to reduce personnel costs, the percentage of using dispatched employees through the manpower companies increased year by year in the domestic and international enterprises. Although dispatched employees belong to manpower companies, but they are managed by the client enterprises. Therefore, the human resource development practices of the client enterprises have important influences on the organizational socialization for the dispatched employees. Given the impact of new employee development (NED) practices and the temporary characteristics of the dispatched employees, this study investigates the role stressors and job insecurity of the dispatched employees, and discusses the relationships with work-related attitudes and turnover intentions.
Data were collected from the dispatched employees working at a service call center, that department belongs to a telecommunication service company in the list of the 100 largest enterprises in Taiwan. A total of 370 questionnaires were distributed to the subjects in the call center, 352 returned and 321 were used in the analysis after excluding invalid ones. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) with using SPSS 14 and AMOS 16 were conducted to examine the proposed hypotheses in this study.
The empirical results support the research framework. NED practices could ease dispatched employees’ perceived role stressors and job insecurity. The less perceived role stressors and job insecurity of the dispatched employees not only enhance their work-related positive attitudes, but also reduce their turnover intentions. Based on the findings of this study, some managerial implications and suggestions were provided to the telecom service call center department.
Advisor Committee Mei-Fang Chen - advisor
Hung-Yi Chen - co-chair
Ming-chuan Pan - co-chair
Files Date of Defense 2012-06-22 Date of Submission 2012-07-16