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Title page for etd-0718106-143840


URN etd-0718106-143840 Statistics This thesis had been viewed 1993 times. Download 23 times.
Author Jian-Wen Hsiao
Author's Email Address No Public.
Department Information Management
Year 2005 Semester 2
Degree Master Type of Document Master's Thesis
Language English Page Count 91
Title A Study of the Key Factors that Influence the Public to Accept
E-Government Services
Keyword
  • Theory of Planned Behavior
  • Structural Equation Model
  • E-Government
  • Behavior Intention
  • Behavior Intention
  • E-Government
  • Structural Equation Model
  • Theory of Planned Behavior
  • Abstract This thesis aims to investigate the crucial factors that influence the public to use E-Government services. These factors showed crucial significances in E- Government promotion. This study is based on “Theory of planned behavior” in constructing public accepted hypothetical model of E-Government Services tested through “Decomposed Theory of Planned Behavior” and “Structural Equation Model”. Study subjects include all citizens filing applications at governmental agencies. This study has collected data through questionnaire distribution and that 296 valid samples have been returned. Study results show that “Attitude Toward Behavior” and “Perceived Behavioral Control” are important factors contributing to public acceptance of E-Government Services. “Subjective Norm” has rather limited influence the Behavior Intention of on public acceptance of E-Government Services. Among the 10 hypotheses established in our research, only H6 had not gained certified support regarding the relationship between “Compatibility” and “Attitude Toward Behavior.” The rest of the 9 hypotheses had reached significant level and were duly supported and certified, Attitude Toward Behavior (H1), Subjective Norm (H2), and Perceived Behavioral Control (H3) are positively significant in relation to Behavior Intention; Perceived Usefulness (H4) and Perceived Ease of Use (H5) are positively significant in relation to Attitude Toward Behavior; Peer Influence (H7) and External Influence (H8) are positively significant in relation to Subjective Norm; Self-efficacy (H9) and Facilitating Conditions (H10) are positively significant in relation to perceived behavioral control. The results have inspirational significances in discussions on Electronic service promotion.
    Advisor Committee
  • Yung-Hsin Wang - advisor
  • Hao-erl Yang - co-chair
  • none - co-chair
  • Files indicate in-campus access only
    Date of Defense 2006-06-30 Date of Submission 2006-07-18


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