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URN etd-0721104-173309 Statistics This thesis had been viewed 2495 times. Download 2001 times. Author Pei-ying Wu Author's Email Address No Public. Department Management Business Administration Year 2003 Semester 2 Degree Master Type of Document Master's Thesis Language English Page Count 72 Title THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT PRACTICES AND COMPETITIVE PRIORITIES Keyword TQM practices competitive prioriteis competitive prioriteis TQM practices Abstract Recent years, many empirical research results of implementing TQM and their effects on performance have different view points. Some scholars believe that TQM activities indeed have positive impact on firm’s quality and productivity, and reduce production time and then create competitive priorities. The objective of this study is to find out the relationship between TQM practices and competitive priorities, and hope the result of this study could provide some suggestions for the managers.
This study sampled 515 the small and medium enterprises manufactures in Taiwan with simple random sampling method and 35 manufacturing corporations which had received national quality award. A total of 550 manufacturing corporations were each sent the questionnaire. There are 106 returned questionnaires, response rate is 19.3%. And then use structural equation model to study the relationship between TQM practices and competitive priorities.
This study proves that management leadership is positively related to human resource and knowledge management, supplier management and R&D and product design. Leadership is the first important practice of TQM. It’s hard to implement quality activities without top management’s commitment and support. Human resource development and knowledge management is positively related to information strategy, application and management. Firms should develop good mechanism to train employees, and a knowledge management concept should be well developed. Information strategy, application and management is positively related to supplier management. It means firms should build up information system to manage suppliers effectively. Supplier management is positively related to process management and to flexibility. Firms should collaborate with suppliers thus create competitive market advantages. Research and development, product design is positively related to flexibility. Although some hypotheses are rejected, they should not be ignored because many studies had proved that there are positive relationship between TQM practices and competitive priorities.
Advisor Committee Kun-huang Yeh - advisor
Dong-sheng Chang - co-chair
Hsien-che Lee - co-chair
Files Date of Defense 2004-07-08 Date of Submission 2004-07-21