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URN etd-0721117-161859 Statistics This thesis had been viewed 307 times. Download 0 times. Author CHIN-HUA CHEN Author's Email Address email@example.com Department Management Business Administration Year 2016 Semester 2 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 82 Title THE EFFECTS OF TRANSFORMATIONAL LEADERSHIP, SELF-EFFICACY, AND EMOTIONAL INTELLIGENCE QUOTIENT ON PERCEIVED JOB STRESS AND DEPRESSED MOOD: INSURANCE CLERK AS AN EXAMPLE Keyword Depressed Mood Perceived Job Stress Insurance Salesperson Transformational Leadership Self-efficacy Emotional Intelligence Emotional Intelligence Self-efficacy Transformational Leadership Insurance Salesperson Perceived Job Stress Depressed Mood Abstract In the past, most researches related transformational leadership, self-efficacy, EQ, perceived job stress and depressed mood were almost focused on the impacts between transformational leadership on job efficiency, job stress on employee’s performance, depressed mood on work performance, and few on the effects of perceived leader’s leadership, self-efficacy, and EQ on perceived job stress and depressed mood. Therefore, this study integrated these variables to formulate the research framework. The purposes of this study are to explore the effects of transformational leadership, self-efficacy, and EQ on perceived job stress and depressed mood. Moreover, this study also explored the mediating effects of perceived job stress on the relationships between transformational leadership and depressed mood, self-efficacy and depressed mood, EQ and depressed mood.
According to the observation of this researcher, the insurance industry is much competitive and their employees are perceived high job stress. Thus, the effects of leader’s transformational leadership on their job stress and depressed mood is much important. Moreover, employee’s EQ and self-efficacy also play an important role. Therefore, this study uses insurance salesperson as research subjects. 237 valid questionnaires out of 328 copies returned, getting 72.25% valid response rate. The empirical data were analyzed by using SPSS 21.0 and AMOS 21.0 statistical software.
The research results show that: Hypothesis H1, transformational leadership has a negative impact on perceived work pressure, is supported. Hypothesis H2, transformational leadership has a negative effect on depressed mood, is not supported. Hypothesis H3, self-efficacy has a negative effect on perceived work stress, is not supported. Hypothesis H4, self-efficacy has a negative effect on depressed mood, is supported. Hypothesis H5, EQ has a negative effect on perceived work stress, is not supported. Hypothesis H6, EQ has a negative effect on depressed mood, is supported. Hypothesis H7, Perceived job stress has a positive effect on depressed mood, is supported. Hypothesis H8, Perceived job stress has a mediating effect on the relationship between transitional leadership and depressed mood, is supported. Hypothesis H9, Perceived job stress has a mediating effect on the relationship between self-efficacy and depressed mood, is supported. Hypothesis H10, perceived job stress has no mediating effect on the relationship between EQ and depressed mood, is supported.
Advisor Committee Prof. Kun-Huang Yeh - advisor
Files Date of Defense 2017-06-29 Date of Submission 2017-07-21