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The defense date of the thesis is 2011-07-26
The current date is 2019-05-24
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URN etd-0726111-151355 Statistics This thesis had been viewed 1488 times. Download 2 times. Author Long-Min Shih Author's Email Address No Public. Department Management Business Administration Year 2010 Semester 2 Degree Master Type of Document Master's Thesis Language zh-TW.Big5 Chinese Page Count 72 Title A STUDY FOR SELECTION PROBLEM OF SAFETY CERTIFICATION BODY UNDER CB SCHEME IN TAIWAN Keyword FMCDM Certification body Fuzzy multi-criteria decision making Fuzzy multi-criteria decision making Certification body FMCDM Abstract As to any manufacturers or brand owner companies producing electric products to any countries or regions, safety certification is necessary to be complied with if their products intend to sale in these markets. Brand popularity of certification body and acceptance of certification logo for consumers will influence selection of certification, and service quality will be also the main factory bodies for service industry.
Therefore, this study is based on the service quality of verification industry mainly to establish measurement dimensions and assessment criteria for selection problem. Based on the service quality, this study aims to find the criteria and sort the certification bodies in Taiwan under evaluation for the manufacturers and brand owner companies.
The object of this study is focused on main Notification Body in Taiwan, thus we will introduce the international certification body (CB scheme) at first. The second, we will review related papers about service quality based on basic characteristic of verification/certification industry and then construct dimensions measurement and assessment criteria. Then, to determine the final dimension measurement and its corresponding assessment items for selection certification bodies in Taiwan is done by interview with several experts who have good experience on this industry. Finally, we identify the most appropriate sorting for selection by using decision-making tools. Besides, we also sort all assessment items by using same evaluation tool, so that we expect that the result could be used as the reference of making strategy for certification bodies in service scope.
Advisor Committee Yu-Chung Tsao - advisor
Lu-Wen Liao - co-chair
Ruey-Shii Chen - co-chair
Files Date of Defense 2011-06-23 Date of Submission 2011-07-26