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URN etd-0728104-115935 Statistics This thesis had been viewed 3313 times. Download 1980 times. Author Yi-wen Chen Author's Email Address No Public. Department Management Business Administration Year 2003 Semester 2 Degree Master Type of Document Master's Thesis Language English Page Count 137 Title A STUDY ON THE RELATIONSHIP BETWEEN ROLE CONFLICT AND JOB SATISFACTION OF WOMEN MANAGERS—WITH FEMALE BANK OFFICIALS IN TAIPEI CITY AS AN ILLUSTRATION Keyword Work Stress Type A/B Personality Role Conflict Job Satisfaction Job Satisfaction Role Conflict Type A/B Personality Work Stress Abstract In the whole world, the proportion of women participating in the labor force has increased dramatically in recent decades, which has resulted in an increase in the number of women in management positions. As we know, such changes have also been found among women in Taiwan. However, women are still underrepresented in management positions all over the world, and this is especially so for senior management positions. Management represents a “nontraditional” job choice for women and has traditionally been viewed as more appropriate for men than women, so women managers are inclined to face a series of dilemmas. They are continually striving to balance her role at work and home. In addition, managerial women may experience more stress than men and that the sources of stress are gender-related; that is, related to the expected and actual roles of women in society. Moreover, Type A/B personality has been found to be associated with work stress, and it moderates the relationships between work stressors and work stress. With the increase in numbers of women in the labor force, it is critical that more attention be given to understanding the effects of work stress and job satisfaction. While most previous work in this area has involved men as samples, this study puts emphasis on the work experience of managerial and professional women.
In the process of this study, the priority was to review and integrate the past literature underlying the basic theory of this study before building up a research framework and putting forward relevant hypotheses as a basis for verification. This research examines the relationship among role conflict, work stress, job satisfaction, and Type A/B personality, utilizing the female bank officials in Taipei City as samples.
In total, 220 questionnaires were distributed to conveniently sampled subjects. Of them 127 were found usable, resulting in a response rate of 57.73%. Adopting correlation analysis and regression analysis, the major findings of this study are summarized as follows: (1) role conflict has a significant positive effect on work stress; (2) work stress has a significant negative effect on job satisfaction; (3) role conflict has a significant negative effect on job satisfaction; (4) work stress significantly intensifies the negative relationship between role conflict and job satisfaction; (5) Type A personality does not significantly moderate the positive relationship between role conflict and work stress.
This study hopes that it can give managerial practitioners and academicians some insights into the proper treatment of female managers and can also provide them with concrete suggestions on how to balance female managers’ work and nonwork life.
Advisor Committee Hsin-hsiung Lin - advisor
Chu-ching Wang - co-chair
Kun-huang Yeh - co-chair
Files Date of Defense 2004-07-19 Date of Submission 2004-07-28