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URN etd-0730104-002118 Statistics This thesis had been viewed 3031 times. Download 1898 times. Author Pei-yi Chou Author's Email Address firstname.lastname@example.org Department Information Management Year 2003 Semester 2 Degree Master Type of Document Master's Thesis Language English Page Count 101 Title Study of the Measurement of
Software Product Quality Model
Keyword software product quality model fuzzy synthesis assessment fuzzy delphi method fuzzy delphi method fuzzy synthesis assessment software product quality model Abstract Information industry is flourishing at present that the demand of software products has increased. To the software suppliers, on one hand, they must face the time pressure of product delivery, and on the other hand, they also must satisfy every variety of customer’s needs. To the customers, how to find out and select software products that least fit their needs and solve their problems among many software suppliers is essential. The objective of this thesis is to establish a quality model?and use the fuzzy theory to measure software product quality, thereby providing more understandability of the needs between software developers and users.
Our research combines McCall’s “Software Quality Factors” and ISO9126-1 “Quality Model” to form a Software Product Quality Model for more complete measurement of software quality attributes. We adopt Fuzzy Delphi Method to get a common consensus of system developers and obtain the weight of quality attributes. We then use fuzzy synthesis assessment and its weighted averages method to compute the so-called quality synthesis assessment value and degree of user satisfaction. According to these values, we do further analysis and exploration of quality attributes which will provide decision support for software suppliers. This thesis also uses an ERP system as an example to demonstrate the feasibility of our proposed quality model and measurement approach.
Advisor Committee Prof. Yung-Hsin Wang - advisor
none - co-chair
none - co-chair
Files Date of Defense 2004-06-30 Date of Submission 2004-07-30