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Title page for etd-0816104-170538


URN etd-0816104-170538 Statistics This thesis had been viewed 2059 times. Download 11 times.
Author Wen-Ya Kuo
Author's Email Address No Public.
Department Information Management
Year 2003 Semester 2
Degree Master Type of Document Master's Thesis
Language English Page Count 128
Title The Evaluation Model for the Efficiency of the Achievement of Organization Objectives- Study on Software Industry
Keyword
  • Performance indictor
  • Balance Scored Card
  • Capability Maturity Model Integration
  • Grey Relational Analysis
  • Grey Relational Analysis
  • Capability Maturity Model Integration
  • Balance Scored Card
  • Performance indictor
  • Abstract In recent years, the issue of performance management has drawn more and more organization managers’ attention, such as product quality, development process of internal project and manpower utilization. Further, managers expect to improve internal management effectively by means of reducing costs, avoiding redundant efforts and enhancing product quality successfully.
    Normally, there are various authentic tools or software to enhance the competitive strength among participants. For instance, Enterprise Resource Planning (ERP), Balance Scored Card (BSC), ISO9001/9002/9003 and Capability Maturity Model Integration (CMMI), etc. are all broadly applied in the industry.
    In this paper, we apply the methodology of Practical Software and System Measurement (PSM) to develop an original evaluation model to measure the efficiency of the achievement of Organization Objectives, in which the performance indicators of management analysis based on integration of BSC and CMMI are proposed. Meanwhile, we also adopt the Grey Relational Analysis to verify the correlations among the dimensions of performance indicators, which make the whole systems as explicit as possible.
    In brief, according to the result of research, the Grey Relational Analysis enable to support the correlation analysis effectively among indicators. Furthermore, the evaluation model helps organization managers to control the quality and avoid subjective judges for the development of new project in the future. It also assists the authority of organization to manage the entire circumstances and optimize the performance of internal management accurately.
    Advisor Committee
  • Yen-Ju Yang - advisor
  • Duen-Reng Tsai - co-chair
  • Huei-Huang Chen - co-chair
  • Files indicate in-campus access only
    Date of Defense 2004-07-13 Date of Submission 2004-08-16


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