||Following the advancement of information technology, enterprises begin to utilize information systems such as ERP, CRM, SCM, and EC to establish e-business, in order to gain stronger competitiveness. In the process of implementing these information systems, enterprises also face challenges such as high hardware/software cost, high human resource costs for system implementation and maintenance, as well as the costs to integrate information distributed in various information system platforms. The different data structure and interface standards further increase the complexity in the integration of heterogeneous systems within enterprises. As a result, the integration of information systems has become a hot topic of research among companies and enterprises, attracting research resources to solve the issue of cross-platform information sharing within enterprises.
In an enterprise, e-commerce system and ERP system are two systems that can work in sequence to complete business transactions. In practice, e-commerce system takes orders from customers and ERP system integrates information from business processes related the transaction into the accounting module. However, without proper integration, data in e-commerce system and ERP system may be inconsistent, incomplete, and incorrect, increasing employees’ burden of manual operation.
Based on the traditional point-to-point integration concept, this study proposed a method to integrate e-commerce system and ERP system within an enterprise, and apply the method successfully in a leading semiconductor component distributor in Taiwan. The proposed integration method can be generalized to related information system integration within enterprises to improve the efficiency of information systems and process flow integration.